Frequently Asked Questions

How can I place an order?

Browse our collection, select the product you want, add it to your cart, and proceed to checkout.

How can I track my order?

Once your order has been shipped, tracking information will be provided where available.

How long will my order take to arrive?

Delivery generally takes [X–X business days] after dispatch. Actual delivery time may vary depending on your location.

Can I cancel my order?

Orders may be cancelled before shipment, subject to our cancellation policy. Please contact us as soon as possible with your order number.

Do you accept returns?

Eligible products may be returned according to our Return & Refund Policy. Please contact us within [X days] of delivery if you receive a damaged, defective, or incorrect item.

What if my product arrives damaged?

Please contact us promptly with your order number and clear photographs/videos of the package and product. Our team will review the issue and assist you.

How can I contact DECOR & YOUR?

You can reach us at:

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]

Are all products exactly as shown in the pictures?

We make every effort to show our products accurately. However, slight differences in colour or appearance can occur due to lighting, photography, and individual screen settings.